Extending the reach of your internal IT initiative. 

Our Co-Managed IT services model is designed to empower your current IT resources. We understand the value of having a dedicated, in-house IT position, but also understand the unique challenges this presents to your IT team. To stay ahead in the rapidly evolving world of technology and cybersecurity, it takes a village.  

With a comprehensive staff of IT experts that span many areas of expertise, we implement our proven processes, tools, and specialized knowledge, to broaden the scope of your IT infrastructure. This approach also serves as an invaluable resource and escalation point for your in-house IT person.  

runbiz™ IT Core Services

• Reactive Support – When support is needed, your users can call, email or chat to speak with our live Service Coordinators. These are knowledgeable, technical resources who work to determine the root of your problem.  They ensure that you get to the correct resource, avoiding the wasted time and middle men of an outdated “Level 1, Level 2, Level 3” approach.

• Centralized Services - Our Centralized Services staff provides 24/7/365 oversight of your network to ensure that every computer is on-line, backed up, up-to-date and secure. When monitoring alerts us of an issue or failure, our system automatically initiates workflow procedures for Reactive Support.  

• ·vCIO – Our virtual Chief Information Officer role will develop a plan centered around your needs and our proven approach to IT. We plan short term, mid-term, and long term with business needs, technology best practices and budget in mind.  

• Technical Alignment – Staying ahead of the curve on recurring issues, industry best practices and documentation is key to maximizing the ROI on your IT investment. Technical Alignment provides the attention and expertise needed to keep reactive support hours down, and proactive initiatives in motion.

 

*For information on our fully managed services, click here.