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A Smarter, Faster Way to
Get IT Support
We’ve launched a new AI-powered Support Assistant — the quickest, most convenient way to
submit IT requests.
Just start chatting, and it will:
• Understand what you need
• Ask only the relevant questions
• Create your ticket instantly
No long forms. No extra steps. Just type what you need, and you’re done.
Try the New AI Support Assistant
Start using our new chat-based support experience today at run.biz/support.
Prefer the old portal?
You can continue using the legacy form-based portal for now — but please note:
The legacy portal will be retired after December 31, 2025.
Why We’re Making This Change
We’re always looking for ways to make IT support faster, simpler, and more human-friendly.
Our new AI chat system helps us understand your issue right away — so we can get you back up and running even sooner.
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