IT Managed Services

Whether you are frustrated by a lack of expertise from taking the D.I.Y. approach or struggle with the lack of predictability from an hourly break/fix provider, we believe in a better solution.

The key to our success in becoming your IT department is engagement.  We need to know your purpose.  What is your business?  What makes it different?  What makes it successful?  Who do you serve and why do they choose you?   What are your drivers, goals and initiatives? 

While we provide advanced services based on needs unique to each customer, our runbiz IT Core Services provide the building blocks essential to the operational success of any organization.

runbiz IT Core Services

  • Reactive Support – When support is needed, your users can call, email or chat to speak with our live Service Coordinators. These are knowledgeable, technical resources who work to determine the root of your problem.  They ensure that you get to the correct resource, avoiding the wasted time and middle men of an outdated “Level 1, Level 2, Level 3” approach.

  • Centralized Services - Our Centralized Services staff provides 24/7/365 oversight of your network to ensure that every computer is on-line, backed up, up-to-date and secure. When monitoring alerts us of an issue or failure, our system automatically initiates workflow procedures for Reactive Support.  

  • ·vCIO – Our virtual Chief Information Officer role will develop a plan centered around your needs and our proven approach to IT. We plan short term, mid-term, and long term with business needs, technology best practices and budget in mind.  

  • Technical Alignment – Staying ahead of the curve on recurring issues, industry best practices and documentation is key to maximizing the ROI on your IT investment. Technical Alignment provides the attention and expertise needed to keep reactive support hours down, and proactive initiatives in motion.

*If you intend on keeping in-house IT resources, our Co-Managed IT Services exist to extend the reach of your IT infrastructure, while implementing proven processes and tools. Visit our co-managed page here.

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HOURS OF OPERATION

MAILING ADDRESS
PO BOX 51207
Amarillo, Texas
79159-1207

PHYSICAL ADDRESS
9515 W Amarillo Blvd
Amarillo, Texas
79124